Return & Refund Policy

Effective Date: October 4, 2026
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At VANARASPICES, we are committed to delivering high-quality spices, spice blends, food products, and related products to customers around the world. We carefully inspect and securely package our products before shipment.
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Because our products may include food and sealed consumable products, returns are subject to the conditions described below. Nothing in this policy limits any mandatory consumer rights that apply to you under the laws of your country or region.
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1. Our Return Policy
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We generally accept returns for eligible non-food products and unopened, non-perishable products when permitted by applicable law.
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For food, spices, spice powders, spice blends, and other consumable products, we generally do not accept returns simply because a customer changes their mind, particularly after the product has been opened or used.
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However, if your product is damaged, defective, incorrect, contaminated, tampered with, or otherwise does not conform to your order, please contact us and we will work to provide an appropriate solution.
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2. Products Eligible for a Return or Refund
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You may be eligible for a replacement or refund if:
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• You received the wrong product.

• You received a product that is damaged during transportation.

• The package was delivered with visible tampering or leakage.

• The product is defective or materially different from its description.

• The product is missing from your order.

• The product appears to have been damaged, contaminated, or spoiled before its stated expiry/use-by date.

• The order was not delivered and the carrier confirms the shipment as lost.

• A return or refund is required under applicable consumer protection law.

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We may request photographs, videos, order information, batch information, packaging information, or other reasonable evidence to investigate the issue.
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3. Food and Spice Products
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For health, safety, hygiene, and product-quality reasons, opened food products, spices, spice powders, spice blends, and other consumable products are generally not eligible for return.
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If you believe that a food or spice product has a quality or safety issue, do not consume the product. Contact VanaraSpices as soon as possible and provide:​​
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• Order number

• ​Product name

• Batch/Lot number

• Photographs of the product

• Photographs of the packaging and shipping box

• Description of the issue

• Date the order was received, etc..

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We will review the complaint and determine whether a replacement, refund, or another appropriate remedy is available.
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4. Damaged Products
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If your package arrives damaged:
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• Take photographs of the package before opening it, if possible.

• Photograph the shipping label.

• Photograph the damaged product and internal packaging.

• Contact us as soon as possible.

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If the damage occurred during shipping and the claim is accepted, VANARASPICES may provide a replacement or refund, depending on product availability and applicable law.
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5. Incorrect Products
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If you receive a product different from what you ordered, please contact us with your order number and photographs of the product received.
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After verification, we may provide:
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• A replacement at no additional product cost; or

• A refund for the affected product; or

• Another remedy required by applicable law.​

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When the error is caused by VanaraSpices, we will generally cover reasonable return or replacement shipping costs where a return is required.
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6. Change-of-Mind Returns
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For eligible non-food products, VANARASPICES may accept change-of-mind returns subject to the applicable return period and local law.
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Returned products must generally be:
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• Unused;

• In original condition;

• In original packaging where reasonably possible; and

• Accompanied by valid order information.

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Food, spices, opened consumables, and other products that cannot safely be resold may be excluded from change-of-mind returns where permitted by applicable law.
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Important: If the laws of your country provide a mandatory cancellation, withdrawal, return, or refund right, those rights will continue to apply to the extent required by law.
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7. Return Period
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Unless a different period is required by applicable law or specifically stated for a product, eligible return requests should be submitted within 14 days of delivery.
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Some jurisdictions provide different statutory return, withdrawal, warranty, or conformity periods. VanaraSpices will honor mandatory rights applicable to the customer's purchase.
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For example, certain EU consumer purchases may carry a statutory 14-day withdrawal right, subject to legal exceptions, while defective or non-conforming goods can have additional statutory protections.
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8. How to Request a Return or Refund
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To request a return, replacement, or refund, contact VanaraSpices through our customer-support contact information provided on our website.
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Please include:
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Subject: Return / Refund Request – Order #[Order Number]
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Provide:

• Full name

• Order number

• Email address used for the order

• Product name

• Date of purchase

• Date of delivery

• Reason for the request

• Photographs or videos, where applicable​

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We will review the request and communicate the next steps.
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9. Return Shipping Costs
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Return shipping responsibility depends on the reason for the return and the laws applicable to your purchase.
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VANARASPICES may cover return shipping when:
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• We sent the wrong product.

• The product arrived damaged due to shipping.

• The product is defective or materially non-conforming.

• The return is required under applicable consumer law.

• VANARASPICES otherwise agrees to cover the cost.

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The customer may be responsible when:
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• The customer changes their mind and the applicable law permits the customer to bear return costs.

• The customer ordered the wrong product or quantity.

• The product is returned for reasons unrelated to a VANARASPICES error.​

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Any applicable return-shipping requirements will be communicated before the return is processed.
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10. Refunds
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Once a refund is approved, VANARASPICES will generally issue the refund to the original payment method.
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Refund processing time may depend on:
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• Payment provider;

• Bank or card issuer;

• Currency;

• Country of residence;

• International payment processing; and

• Customs or cross-border transaction procedures.

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VANARASPICES will process approved refunds within a reasonable period and within any mandatory timeframe required by applicable law.
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For certain jurisdictions, applicable law may require refunds within a specified period. For example, EU consumer rules generally require reimbursement after a valid withdrawal, subject to the conditions and exceptions provided by law.
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11. Shipping Charges, Duties and Taxes
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For international orders, the total amount paid may include product costs, shipping charges, taxes, customs duties, import fees, or other charges depending on the destination and shipping arrangement.
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Unless otherwise required by applicable law:
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• Original shipping charges may be non-refundable for change-of-mind returns.

• Customs duties and import taxes may not be refundable by VANARASPICES when imposed by the destination country.

• International bank, currency-conversion, or payment-processing fees may not be refundable.

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Where a refund is required because VANARASPICES supplied an incorrect, defective, or materially non-conforming product, we will handle applicable charges in accordance with the circumstances and applicable law.
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12. Orders That Cannot Be Delivered
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If an order cannot be delivered because of:
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• Incorrect or incomplete address;

• Customer refusal to accept delivery;

• Failure to collect the package;

• Repeated unsuccessful delivery attempts; or

• Other circumstances caused by the customer,

• Additional shipping or reshipment costs may apply.

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For food and consumable products returned to us because of delivery problems, we may be unable to resell or resend the same product for safety and quality reasons.
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13. Lost or Delayed International Shipments
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International shipments may experience delays because of customs clearance, weather, transportation disruptions, government restrictions, strikes, or other circumstances outside VANARASPICES reasonable control.
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If a shipment is confirmed as lost, VANARASPICES will review the shipment and provide an appropriate resolution in accordance with the shipping service, insurance coverage, and applicable law.
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A customs delay by itself does not necessarily constitute a lost shipment.
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14. Exchanges
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We may offer exchanges for eligible products depending on availability.
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For food and spice products, exchanges are generally limited to situations involving an incorrect, damaged, defective, or materially non-conforming product.
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15. Promotional and Discounted Products
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Products purchased during promotions, clearance sales, special offers, or using discount codes remain subject to this Return & Refund Policy.
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Unless otherwise stated or required by law, promotional discounts are not refundable as separate cash amounts.
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16. Gift Orders
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Refunds for eligible gift orders may be issued to the original purchaser/payment method unless applicable law requires otherwise.
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Replacement products may be shipped to the original delivery address or another address approved by VANARASPICES.
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17. Fraudulent or Abusive Return Requests
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VANARASPICES reserves the right, subject to applicable law, to investigate and decline requests that reasonably appear to involve:
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• Fraudulent activity;

• Repeated abuse of the return process;

• False damage claims;

• Product substitution;

• Tampering;

• Unauthorized chargebacks; or

• Other misuse of our return or refund process.

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This does not affect legitimate statutory consumer rights.
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18. Product Safety Complaints
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If you believe that a VANARASPICES product presents a health or safety concern, please stop using the product immediately and contact us.
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Please retain the product, packaging, batch/lot number, and relevant photographs where possible so that we can investigate the matter.
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Where appropriate, VANARASPICES may initiate corrective action, replacement, refund, withdrawal, or recall procedures.
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19. International Consumer Rights
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VANARASPICES serves customers internationally. Consumer protection, product safety, food regulations, cancellation rights, guarantees, warranties, and refund requirements can vary between countries.
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This policy is intended to operate together with applicable local law. If a mandatory law in your jurisdiction provides you with rights that are more favorable than this policy, those statutory rights will prevail to the extent required by law.
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For example, EU consumer rules can provide additional statutory rights for online purchases and non-conforming goods, including specific withdrawal and legal-guarantee protections, subject to applicable exceptions.
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20. Policy Changes
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VANARASPICES may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.
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The latest version will be published on our website with the effective date shown at the beginning of the policy.
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21. Contact Us
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For return, refund, replacement, product-quality, or order-related questions, please contact VANARASPICES through the customer-support contact details provided on our website.
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HeadQuaters:
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VANARASPICES
10-126, PedaParimi, Guntur, Andhra Pradesh, India – 522236,
Phone: +91 9963336019
Website: www.vanaraspices.com
Instagram: @vanara_spices
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Regional Headquarters:
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733 Naamans Rd, Apt 3, Claymont, DE - 19703,
Phone: +1 2015657566
Instagram: @vanara_spices_global
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We are committed to treating every customer fairly and resolving legitimate product and order concerns as quickly as possible.
Important Notice
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This Return & Refund Policy is designed as a global e-commerce policy template. Because VANARASPICES may sell food products internationally, country-specific laws concerning food, consumer protection, imports, customs, taxation, labeling, and online sales may impose additional requirements. This policy should be reviewed by a qualified legal professional before being adopted as the final legal policy for every country in which VANARASPICES sells.
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