19. RETURNS, REFUNDS AND EXCHANGES

​

Returns, refunds, replacements, and exchanges are governed by the VANARASPICES Return & Refund Policy.

​

Food, spices, spice powders, spice blends, and other consumable products may have specific return restrictions for safety and hygiene reasons.

​

Nothing in this section removes or limits any mandatory statutory consumer right.

​

20. CANCELLATION RIGHTS

​

Cancellation rights may vary depending on:

​

• Country;

• Product type;

• Customer status;

• Whether the product has been shipped;

• Whether the product is perishable or consumable; and

• Applicable consumer-protection law.

​

Where applicable law provides a mandatory cancellation or withdrawal right, that right will apply notwithstanding any conflicting provision in these Terms.

​

For example, EU consumer law provides specific cancellation rights for many distance purchases, subject to statutory exceptions.

​

21. WARRANTIES AND LEGAL GUARANTEES

​

Products may be covered by statutory warranties, guarantees, conformity rights, or other mandatory consumer protections depending on the customer's jurisdiction.

​

Nothing in these Terms is intended to exclude or restrict a legal guarantee or consumer protection that cannot lawfully be excluded.

Any voluntary commercial warranty offered by VANARASPICES will be governed by its specific warranty terms.

​

22. INTELLECTUAL PROPERTY

​

All intellectual property associated with VANARASPICES, including:

​

• VANARASPICES branding;

• Logos;

• Trademarks;

• Product names;

• Packaging designs;

• Product photographs;

• Graphics;

• Videos;

• Written content;

• Website design;

• Marketing materials;

• Software; and

• Other original materials

​

is owned by VanaraSpices or used under appropriate authorization, unless otherwise stated.

​

You may not copy, reproduce, modify, distribute, sell, publish, license, or commercially exploit our intellectual property without prior written authorization.

​

23. TRADEMARKS

​

“VANARASPICES” and associated logos, product names, slogans, designs, and branding may constitute trademarks or other protected intellectual property.

​

Unauthorized use may violate applicable intellectual-property laws.

​

Nothing in these Terms grants you a license to use VANARASPICES intellectual property unless expressly authorized in writing.

​

24. USER-GENERATED CONTENT

​

Customers may have opportunities to submit:

​

• Product reviews;

• Comments;

• Photographs;

• Videos;

• Testimonials;

• Suggestions;

• Feedback; or

• Other content.

​

You represent that you have the necessary rights to submit such content.

​

By submitting content, you grant VANARASPICES a non-exclusive, worldwide, royalty-free license, to the extent permitted by law, to use, reproduce, display, adapt, publish, and distribute the content for legitimate business, customer-service, marketing, promotional, and operational purposes.

​

We may remove content that is unlawful, fraudulent, misleading, defamatory, abusive, discriminatory, infringing, or otherwise inappropriate.

​

25. REVIEWS AND TESTIMONIALS

​

Reviews must reflect genuine customer experiences.

​

You must not:

​

• Submit fake reviews;

• Impersonate another person;

• Manipulate ratings;

• Submit misleading claims;

• Submit reviews in exchange for undisclosed compensation; or

• Submit content that infringes another person's rights.

​

VANARASPICES may moderate content in accordance with applicable law and platform rules.

​

26. PROMOTIONS, DISCOUNTS AND COUPONS

​

Promotional offers, discount codes, loyalty benefits, and special campaigns may have additional terms.

Unless expressly stated otherwise:

​

• Offers cannot be combined;

• Offers cannot be exchanged for cash;

• Offers may have expiration dates;

• Offers may be limited by product or destination;

• Offers may be subject to quantity restrictions; and

• Promotional benefits may not apply to previously completed purchases.

​

VANARASPICES reserves the right to withdraw or correct an offer where permitted by law, particularly where an obvious technical or pricing error has occurred.

​

27. THIRD-PARTY SERVICES

​

The Services may use or link to third-party services, including:

​

• Payment processors;

• Shipping carriers;

• Analytics providers;

• Social-media platforms;

• Advertising services;

• Marketplaces;

• Hosting providers; and

• Other technology providers.

​

Third-party services are governed by their own terms and privacy policies.

​

VANARASPICES is not responsible for independent third-party services to the extent permitted by law.

​

28. EXTERNAL LINKS

​

Our website may contain links to websites operated by third parties.

​

A link does not necessarily mean that VANARASPICES endorses the third-party website, product, or service.

​

You access third-party websites at your own discretion and subject to their applicable terms and policies.

​

29. PRIVACY

​

Your use of the Services is also governed by our Privacy Policy.

​

The Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

​

Where applicable, additional privacy rights may arise under the laws of your country.

​

30. CYBERSECURITY AND SYSTEM AVAILABILITY

​

We use reasonable measures to protect our Services.

​

However, no website, electronic communication system, or internet transmission can be guaranteed to be completely secure or continuously available.

​

VANARASPICES does not guarantee that the Services will always be:

​

• Available;

• Uninterrupted;

• Secure;

• Error-free;

• Virus-free; or

• Free from technical defects.

​

Nothing in this clause excludes liability that cannot lawfully be excluded.

​

31. DISCLAIMER

​

To the maximum extent permitted by applicable law, the Services are provided on an “as available” and “as is” basis.

We do not guarantee that:

​

• Every product will always be available;

• Website information will always be error-free;

• Website content will always be current;

• Delivery estimates will always be achieved; or

• The Services will operate without interruption.

​

Mandatory statutory rights and guarantees remain unaffected.

​

32. LIMITATION OF LIABILITY

​

To the maximum extent permitted by applicable law, VANARASPICES shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive losses arising from the use of the Services or products.

​

This may include, where legally permitted:

​

• Loss of profits;

• Loss of revenue;

• Loss of business;

• Loss of anticipated savings;

• Loss of data;

• Business interruption; or

• Other indirect economic loss.

​

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, defective products where liability is mandatory, or statutory consumer rights.

​

33. CUSTOMER RESPONSIBILITY

​

You are responsible for using products according to applicable product instructions and for providing accurate information.

You should not:

​

• Consume products after their stated use-by/expiry date;

• Use products contrary to product instructions;

• Consume products when you know they are unsuitable for your dietary requirements;

• Intentionally damage products; or

• Misuse products.

• ​

Nothing in this section limits mandatory product-safety or consumer rights.

​

34. INDEMNIFICATION

​

To the extent permitted by applicable law, you agree to indemnify and hold harmless VanaraSpices, its owners, officers, employees, contractors, representatives, service providers, and affiliates from reasonable claims, losses, liabilities, damages, and expenses arising from:

​

• Your material breach of these Terms;

• Your unlawful use of the Services;

• Fraudulent activity;

• Your violation of third-party rights;

• Your unauthorized use of our intellectual property; or

• Content you unlawfully submit to the Services.

​

This clause does not require you to indemnify VanaraSpices for losses caused by VANARASPICES own unlawful conduct.

​

35. FORCE MAJEURE

​

VANARASPICES shall not be responsible for delays or failures caused by events beyond its reasonable control, including:

​

• Natural disasters;

• Floods;

• Fire;

• Earthquakes;

• War;

• Terrorism;

• Epidemics or pandemics;

• Government restrictions;

• Customs restrictions;

• Strikes;

• Transportation disruptions;

• Port or airport closures;

• Telecommunications failures;

• Power outages;

• Cybersecurity incidents; or

• Other extraordinary circumstances.

​

Where applicable law requires a specific remedy despite such circumstances, that remedy will remain available.

​

36. COMPLIANCE WITH LOCAL LAWS

​

Customers are responsible for complying with laws applicable to their use of our Services.

This includes laws concerning:

​

• Food;

• Imports;

• Customs;

• Taxes;

• Product safety;

• Sanctions;

• Export controls;

• Consumer protection;

• Online purchases; and

• Other applicable requirements.

​

VANARASPICES may restrict sales to destinations where fulfillment would violate applicable law or create unreasonable regulatory risk.

​

37. INTERNATIONAL SANCTIONS AND EXPORT CONTROLS

​

VANARASPICES may restrict or refuse transactions where required by applicable sanctions, export-control, customs, or trade laws.

Customers must not use VanaraSpices products or Services for prohibited transactions or activities.

​

38. BUSINESS AND WHOLESALE ORDERS

​

Additional written terms may apply to:

​

• Wholesale orders;

• B2B purchases;

• Restaurant orders;

• Institutional orders;

• Bulk orders;

• Distributor arrangements;

• Reseller arrangements; and

• Commercial supply agreements.

​

Where a separate written agreement exists, the specific commercial agreement will govern to the extent of any conflict.

​

39. NO RESALE WITHOUT AUTHORIZATION

​

Purchasing products from VANARASPICES does not automatically grant authorization to represent yourself as an authorized VANARASPICES distributor, reseller, agent, representative, or business partner.

​

Commercial resale may require separate authorization or agreement.

​

40. TERMINATION

​

VANARASPICES may suspend or terminate your access to the Services where permitted by law if you:

​

• Materially breach these Terms;

• Engage in fraud;

• Abuse the Services;

• Violate applicable law;

• Infringe intellectual-property rights; or

• Create a security or legal risk.

​

Termination does not affect rights or obligations that accrued before termination.

​

41. SEVERABILITY

​

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be modified or removed only to the extent necessary, and the remaining provisions will continue to apply to the extent legally permitted.

​

42. NO WAIVER

​

Failure by VANARASPICES to enforce any provision of these Terms does not constitute a waiver of its right to enforce that provision later.

​

43. ASSIGNMENT

​

You may not transfer your rights or obligations under these Terms without our prior written consent, except where such restriction is prohibited by applicable law.

​

VANARASPICES may transfer or assign its rights and obligations as part of a merger, restructuring, sale of assets, corporate reorganization, or similar transaction, subject to applicable law.

​

44. GOVERNING LAW

​

These Terms shall be interpreted consistently with the laws applicable to the relevant transaction.

​

VANARASPICES intends to operate from India and, where appropriate, Indian law may govern the relationship between VANARASPICES and customers, subject always to mandatory consumer-protection laws applicable in the customer's jurisdiction.

​

Nothing in these Terms is intended to deprive a consumer of mandatory rights granted by the laws of the country or region where those rights apply.

​

45. CONSUMER PROTECTION RIGHTS

​

Nothing in these Terms limits any consumer protection, statutory guarantee, legal warranty, cancellation right, product-safety right, or other mandatory right that cannot legally be excluded.

​

For example, EU consumer rules require standard consumer contract terms to be fair, transparent, and understandable, and unfair terms may not be binding on consumers.

​

For India, the Department of Consumer Affairs publishes the Consumer Protection (E-Commerce) Rules, 2020 and related consumer-protection regulations governing e-commerce.

​

46. DISPUTE RESOLUTION

​

If you have a concern, complaint, or dispute, we encourage you to contact VanaraSpices first so that we can attempt to resolve the matter promptly and fairly.

​

Where informal resolution is unsuccessful, disputes may be addressed through the courts, arbitration, mediation, consumer-dispute mechanisms, or other legally available procedures applicable to the transaction and customer's jurisdiction.

​

Nothing in this clause prevents a consumer from exercising mandatory statutory rights to access a court, consumer authority, regulatory authority, alternative dispute-resolution mechanism, or other legally available forum.

​

47. GRIEVANCE AND CUSTOMER SUPPORT

​

For questions, complaints, order issues, returns, refunds, privacy requests, or other concerns, please contact VANARASPICES using the contact details published on our website.

​

Headquarters:

​

VANARASPICES

Address: 10-126, PedaParimi, Guntur, Andhra Pradesh, India – 522236

Phone: +91 9963336019

E-mail : support@vanaraspices.com

Instagram: @vanara_spices

​

Regional Headquarters:

​

Business Address: 733 Naamans Rd, Apt 3, Claymont, DE - 19703,

Phone: +1 2015657566

E-mail : support@vanaraspices.com

Instagram: @vanara_spices_global

​

When contacting us regarding an order, please provide your order number whenever possible.

​

48. ENTIRE AGREEMENT

​

These Terms, together with the policies expressly incorporated into them, including our:

​

• Privacy Policy;

• Return & Refund Policy;

• Shipping Policy;

• Cookie Policy; and

• Any applicable order-specific or commercial agreement,

​

constitute the applicable agreement governing your use of the Services, subject to mandatory law.

​

49. ORDER OF PRECEDENCE

​

If there is a conflict between documents, the following order generally applies:

​

• Mandatory applicable law;

• A specific written agreement applicable to the transaction;

• Order-specific terms communicated at checkout;

• These Terms & Conditions;

• Other general website policies.

​

Where consumer law requires a different result, mandatory consumer rights will prevail.

​

50. CONTACT INFORMATION

​

Headquarters:

​

Brand: VANARASPICES

Business Address: 10-126, PedaParimi, Guntur, Andhra Pradesh, India – 522236

Phone: +91 9963336019

E-mail : support@vanaraspices.com

Website: www.vanaraspices.com

​

Regional Headquarters:

​

Business Address: 733 Naamans Rd, Apt 3, Claymont, DE - 19703,

Phone: +1 2015657566

E-mail : support@vanaraspices.com

Instagram: @vanara_spices_global

​

Effective Date: October 4, 2026

​

IMPORTANT LEGAL NOTICE

​

These Terms & Conditions are intended as a comprehensive international e-commerce template for VanaraSpices. Because VanaraSpices may sell food and spice products across multiple jurisdictions, additional country-specific requirements may apply, including requirements relating to consumer rights, food safety, labeling, taxation, customs, privacy, product liability, e-commerce, and dispute resolution.

​

Where mandatory local law provides a customer with rights greater than or different from these Terms, those mandatory rights will prevail.

​

VanaraSpices should have these Terms reviewed by qualified legal counsel before relying on them as its final worldwide contractual terms, particularly before actively selling to customers in the European Union/EEA, United Kingdom, United States, Canada, Australia, and other regulated markets.